When you start your subscription and confirm your account you are assigned a ship date between the 1st and the 25th of the month, if your purchase falls in the last 3-6 days of the month your schedule date will be set to the 25th. Your box will ship each month on the business day closest to your ship date (Dates that fall on Saturday will be shipped the prior Friday if it falls on Sunday it will ship the Monday after.

Each month we bring in thousands of items that fall into a variety of categories. We are working on instituting a shopping portal for all the products in our box the month after they are featured.
****Stay Tuned for Great Additions to Our Products****

Each month we try to feature cool, new and interesting toys to keep each bird's space stimulating and fun for them. We are currently putting together our store to make the items in our boxes available the month after they are featured. However, the only way to get some toys from us *today* is to have a subscription.

If it is more than 5 business days since your box shipped and you don’t have it in hand please reach out to us either via Email, Phone, or on Social Media and we will work to resolve the issue right away!

We absolutely understand that this will happen from time to time and we are going to do what is required to the box to you. Please reach out to us via Email, Phone or Social media if your box is 5 or more business days late.

Our Boxes come insulated with a significant amount of material to ensure that the box gets there safely. However, if something that we sent to you didnt make the trip please reach out to us immediately so that we can get replacements to you as fast as possible.

Since we package so many of these boxes each month is is definitively possible that our diligent warehouse workers may miss things from time to time. If you found that you are getting less than you believe you should please reach out so that we can verify what was sent out and get you anything we may have forgotten.

We worked very hard to set up our shipping prices with the United States Postal Service because we believe they will take care in transporting our products. However if your home is not on their map or you would prefer an alternate method of shipping please reach out to us via Email, Phone or Social Media so that we can work to get your account set up for alternate shipping methods.

We do our best to make sure that each box goes out with exactly what it should have. With that said sometimes mistakes do happen. If your box was wrong please reach out to us via Email, Phone or Social media and we are happy to work to correct the problem.

We absolutely understand that most of the time, having one relationship with an animal is only the beginning. As we bring more and more of New Zooland Online we will start offering “Managrie Discounts” for those ordering multiple subscriptions.

We do our best to ensure proper invoicing, that being said if you believe that there was a mistake charging your account please reach out to us via Email, Phone or Social Media and we will work quickly to resolve it for you.